隐私政策

中文版在前，English version follows below. 生效日期 / Effective date: 2026-09-02

FlyBest（奢游公子）由 Jay Yan 运营。Jay 是一位常驻美国的独立旅行顾问，也是 Virtuoso 奢华旅行顾问网络的成员。本隐私政策说明当您访问 flybest.org 及其子站点（包括首页嵌入的酒店搜索与预订引擎），或通过我们预订酒店时，我们会收集哪些信息、如何使用、与谁共享，以及您拥有的权利。我们尽量用平实的语言来写；如有任何疑问，欢迎随时来信。预订本身适用我们的使用条款 · Terms of Use。

我们收集哪些信息

我们只收集您主动提供、或完成预订所必需的信息：

身份与联系信息：姓名（与证件一致）、电子邮箱、电话号码。
预订信息：酒店、入住与退房日期、入住人数与儿童年龄、房型与房价、特殊要求（如床型、到店时间、饮食或无障碍需求）。
酒店会员号（可选）：如果您填写了酒店集团的会员号，我们会把它一并传给酒店，以便您累积积分或享受会员待遇。
支付卡信息：用于向酒店担保预订、或支付酒店要求的押金的信用卡号、有效期和持卡人姓名。详见下文「您的支付卡如何使用」。
与我们的往来沟通：您通过邮件、微信或电话联系我们时留下的内容。
基本技术数据：与任何网站一样，服务器会记录 IP 地址、浏览器类型和访问时间等标准日志信息，用于保障网站安全和正常运行。

您的支付卡如何使用

支付卡信息只用于一个目的：按酒店的要求担保您的预订，或支付该房价所要求的押金/预付款。

您在预订页面输入的卡号会通过一个全球分销系统直接传送到酒店的预订系统。flybest.org 网站本身不存储完整卡号；预订完成后，我们的记录里只保留卡号末四位等掩码信息，用于核对。
FlyBest 不会用您的卡收取任何费用。我们不收预订费或服务费；我们的报酬来自酒店支付的佣金。
如果酒店按其政策收取押金、预付款、未入住（No-show）或逾期取消的费用，那是酒店直接向您的卡收取，适用的是您预订时看到的该房价的取消与付款条款。
请不要通过邮件或聊天工具发送完整卡号。如需更换担保卡，请联系我们，我们会提供安全的填写方式。

我们如何使用您的信息

完成并管理您的酒店预订，包括修改、取消和入住前的沟通。
向酒店传递您的要求，并在适用时为您申请 Virtuoso 或类似合作计划的礼遇（如早餐、酒店消费额度、视情况升级房型等）。
向您发送与预订有关的邮件：我们发出的预订确认，以及酒店或预订系统生成的正式确认；有时还会有入住前提醒或酒店的重要通知。
记录您的出行偏好，以便下次为您提供更合适的建议。
遵守法律、会计与税务方面的记录要求。

我们不会出售您的个人信息，也不会在未经您同意的情况下向您发送营销邮件。

谁会收到您的信息

酒店：您预订的酒店会收到姓名、联系方式、入住信息、特殊要求、会员号和担保卡信息，以便为您安排入住。酒店对这些信息的处理适用酒店自己的隐私政策。
全球分销系统 / 预订系统：您的预订通过一个旅游行业通用的全球分销系统传送到酒店的预订系统。该系统按行业安全标准处理预订与支付卡数据。
我们的预订记录：预订会同步到 FlyBest 的订单与客户记录系统，供我们为您跟进服务。
Virtuoso：以 Virtuoso 房价预订时，酒店会知道这是一笔经由 Virtuoso 顾问的预订，以便提供相应礼遇。
法律要求：在法律要求、或为保护合法权益所必需时，我们可能向有关机关披露信息。

除上述情形外，我们不会与其他第三方共享您的个人信息。

国际传输

FlyBest 在美国运营。您的信息会在美国、酒店所在国家/地区以及预订系统所在地被处理。不同国家/地区的数据保护法律可能不同；我们与合作方之间的传输均通过加密连接进行。

保存期限

预订记录（姓名、联系方式、酒店、日期、确认号等）会在行程结束后继续保存，以处理售后事宜并满足会计和税务的记录要求，一般不超过 7 年，之后删除或匿名化。
完整的支付卡号不会保存在本网站。预订系统与酒店会按各自的政策保留担保卡信息，通常在入住结束或取消期限过后清除。
您与我们的通信记录，在相关事项处理完毕后保留一段合理期限。

Cookie 与嵌入内容

本网站只使用维持正常运行所必需的 Cookie，不使用广告或追踪 Cookie。首页嵌入的视频播放器和酒店预订引擎可能会设置自己的 Cookie；您可以在浏览器设置中管理或删除 Cookie。

安全

网站全程使用 HTTPS 加密传输。支付卡信息在加密页面上填写，并直接传送到预订系统。我们只保留服务所需的最少信息，并限制内部访问权限。不过，没有任何互联网传输方式是绝对安全的，我们无法保证绝对的安全性。

您的权利

无论您身在何处，您都可以：

要求查看我们持有的关于您的信息；
要求更正不准确的信息；
要求删除您的信息（法律要求我们保留的记录除外，例如已完成预订的会计凭证）；
撤回您对营销邮件的同意。

请发送邮件至 flybestorg@gmail.com 提出请求，我们会在合理时间内（通常 30 天内）回复。加州居民依加州法律享有的权利，我们同样尊重并遵守。

未成年人

本网站不面向 18 岁以下人士。预订必须由成年人完成；随行儿童的信息（如年龄）仅用于酒店安排入住。

政策更新

我们可能会不时更新本政策。最新版本会在本页发布并注明生效日期；重大变更会在预订流程中提示。

联系我们

FlyBest · Jay Yan，Virtuoso 旅行顾问
邮箱：flybestorg@gmail.com

Privacy Policy

FlyBest (“FlyBest”, “we”, “us”) is operated by Jay Yan, an independent travel advisor based in the United States and a member of the Virtuoso network of luxury travel advisors. This policy explains what information we collect when you visit flybest.org and its sub-sites (including the hotel search and booking engine embedded on our homepage) or book a hotel through us, how we use it, who receives it, and the choices you have. We have tried to write it in plain language; if anything is unclear, please email us. Bookings themselves are subject to our 使用条款 · Terms of Use.

What we collect

We only collect what you give us or what is needed to make a booking:

Identity and contact details: your name (as it appears on your ID), email address and phone number.
Booking details: the hotel, check-in and check-out dates, number of guests and children’s ages, room type and rate, and any special requests (bed type, arrival time, dietary or accessibility needs).
Hotel loyalty number (optional): if you enter a hotel programme membership number, we pass it to the hotel so that you can earn points or receive member benefits.
Payment card details: the card number, expiry date and cardholder name used to guarantee your reservation or to pay a deposit required by the hotel. See “How your card is used” below.
Correspondence: what you send us by email, messaging apps or phone.
Basic technical data: like any website, our server keeps standard logs (IP address, browser type, time of visit) to keep the site secure and running.

How your card is used

Your card details are used for one purpose only: to guarantee your reservation, or to pay a deposit or prepayment where the rate requires it, as the hotel requests.

The card number you enter on the booking page travels straight to the hotel’s reservation system through a global distribution system. The flybest.org website does not store the full card number; after the booking is placed, our records keep only masked details (such as the last four digits) for reference.
FlyBest never charges your card. We do not charge a booking fee or a service fee; we are paid by commission from the hotel.
If the hotel charges a deposit, prepayment, no-show or late-cancellation fee under its policy, it charges your card directly, under the cancellation and payment terms shown for that rate when you booked.
Please never send a full card number by email or chat. If you need to change the guarantee card, contact us and we will provide a secure way to do so.

How we use your information

To place and manage your hotel booking, including changes, cancellations and pre-arrival communication.
To pass on your requests to the hotel and, where applicable, to arrange Virtuoso or similar partner-programme benefits (such as breakfast, a hotel credit or an upgrade subject to availability).
To send you emails about your booking: our own booking confirmation and the official confirmation generated by the hotel or the reservation system, and occasionally a pre-arrival note or an important notice from the hotel.
To remember your travel preferences so that we can advise you better next time.
To meet legal, accounting and tax record-keeping requirements.

We do not sell your personal information, and we do not send marketing email without your consent.

Who receives your information

The hotel: the property you book receives your name, contact details, stay details, special requests, loyalty number and guarantee-card details so that it can host you. The hotel’s own privacy policy applies to how it handles them.
The global distribution system / reservation system: your booking is transmitted to the hotel’s reservation system through a global distribution system that is standard in the travel industry and handles bookings and card data under industry security standards.
Our booking records: bookings are recorded in FlyBest’s order and client records so that we can look after your trip.
Virtuoso: when you book a Virtuoso rate, the hotel knows the booking comes through a Virtuoso advisor so that it can extend the programme benefits.
Legal requirements: we may disclose information where the law requires it or where necessary to protect legal rights.

We do not share your personal information with any other third party.

International transfers

FlyBest operates from the United States. Your information is processed in the United States, in the country where your hotel is located, and wherever the reservation system operates. Data-protection laws differ between countries; all transfers between us and our partners use encrypted connections.

How long we keep it

Booking records (name, contact details, hotel, dates, confirmation number) are kept after your trip to handle any follow-up and to meet accounting and tax record-keeping requirements, generally for no more than seven years, and are then deleted or anonymised.
Full payment-card numbers are not stored on this website. The reservation system and the hotel retain guarantee-card details under their own policies, typically until after your stay or after the cancellation window has passed.
Correspondence is kept for a reasonable period after the matter it relates to is closed.

Cookies and embedded content

This site uses only the cookies needed for it to work; we do not use advertising or tracking cookies. The video player and the hotel booking engine embedded on our homepage may set their own cookies. You can manage or delete cookies in your browser settings.

Security

The site is served over HTTPS. Card details are entered on an encrypted page and passed directly to the reservation system. We keep only the minimum information needed and restrict access to it internally. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Your rights

Wherever you live, you can:

ask to see the information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information (except records we are legally required to keep, such as accounting records of completed bookings);
withdraw your consent to marketing email.

Email your request to flybestorg@gmail.com and we will respond within a reasonable time, normally within 30 days. California residents have specific rights under California law, which we respect and honour.

Children

This site is not directed at anyone under 18. Bookings must be made by an adult; information about accompanying children (such as ages) is used only for the hotel to arrange the stay.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its effective date; material changes will be flagged during the booking process.

Contact

FlyBest · Jay Yan, Virtuoso travel advisor
Email: flybestorg@gmail.com