中文版在前，English version follows below. 生效日期 / Effective date: 2026-10-01
取消、退款与投诉
本页适用于所有通过 FlyBest 完成的预订，包括酒店引擎、Jay 发送的报价链接、AI 连接器，以及通过邮件、微信或电话直接联系 Jay 的预订。
本页说明取消与退款如何处理，以及对我们的服务有意见时向谁反映。每一间客房的具体取消条款以您预订时确认的酒店条款为准，并写入您的确认单；那份条款优先于本页的概述。
取消政策
每一个房价都有酒店自己的取消条款。使用预订页面时，下单前页面会完整显示该房价的取消期限与逾期费用，勾选确认即表示您已看到它；确认页与确认邮件会再写一次。
我们不另收预订费、取消费或服务费。您付的是酒店自己的房价，取消时产生的任何费用都是酒店按其条款收取的。
在免费取消期限之前取消，酒店不收费。期限之后取消或未入住，按预订时确认的酒店条款收费；常见为一晚房费或全程房费。
部分房价在预订时即由酒店扣取押金或全额预付；使用预订页面时，这类房价在下单前会单独标示，并需要您额外勾选确认。
要取消，请写信或微信告诉我们，并附上确认号。通过 AI 连接器完成的预订，也可以在助手内列出并取消。我们会在同一工作日向酒店提出，并把酒店的取消确认转给您。
退款
取消运输或旅行服务后，若旅客并无过错、也未违反此前已清楚披露并经其同意的条款，则已支付给旅游销售商、而服务未提供的全部款项，将迅速退还旅客，除非旅客在取消后另以书面指示。若款项已转付给另一家登记的批发旅游销售商或承运人且未能取回，而该批发商或供应商未能提供约定的服务，则本条不适用；此时旅游销售商须向旅客提供书面说明，并附银行记录证明该笔款项的支付去向。
酒店预订中，房费由酒店直接收取，何时收取以预订时酒店列明的条款为准；我们不代收房款。押金或预付房价由酒店直接扣取，退款亦由酒店按其条款处理，我们代为交涉并把结果书面告知您。
投诉与争议
先找我们。写信到 [email protected]，主题写「投诉」并附确认号。我们在 1 个工作日内回复确认收到，5 个工作日内给出处理结果或进展。
未能解决的，找承接机构。通过 FlyBest 完成的所有预订由 Coastline Travel Advisors 承接：1-800-448-2374，12373 Lewis St., Ste. 201, Garden Grove, CA 92840。
仍未解决的，向加州总检察长办公室反映。加州旅游销售商由 California Department of Justice 监管：oag.ca.gov/travel。
取消或投诉请联系：[email protected]；微信：lashanghai。
预订通过 Coastline Travel Advisors 完成（加州旅游销售商登记 CST 2040360-40，ARC 05582905），12373 Lewis St., Ste. 201, Garden Grove, CA 92840 · 714-621-1040
Cancellations, Refunds and Complaints
This page applies to every booking made through FlyBest, including the hotel engine, offer links sent by Jay, the AI connector, and bookings made directly with Jay by email, WeChat or phone.
How cancellations and refunds work, and who to tell when something is wrong. The cancellation terms of the room you book are the hotel terms agreed at the time of booking and repeated on your confirmation; those terms govern, and this page is the summary around them.
Cancellation policy
Every rate carries the hotel’s own cancellation terms. When you use a booking page, it shows that rate’s deadline and what is charged after it, and the tick confirms you saw it; the confirmation page and e-mail repeat it.
We charge no booking fee, no cancellation fee and no service fee. You pay the hotel’s own rate, and anything charged on cancellation is the hotel charging it under its terms.
Cancel before the free-cancellation deadline and the hotel charges nothing. After it, or if you do not arrive, the hotel charges what the agreed hotel terms stated; commonly one night or the whole stay.
Some rates take a deposit or the full stay at booking. When you use a booking page, those are marked before you book and need a separate tick.
To cancel, write to us or message us on WeChat with your confirmation number. Bookings made through the AI connector can also be listed and cancelled inside the assistant. We raise it with the hotel the same business day and send you the hotel’s own cancellation confirmation.
Refunds
Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the passenger, unless the passenger advises the seller of travel in writing, after cancellation. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment.
On hotel bookings the hotel charges for the room directly, at the time stated in its terms at booking; we do not collect it. A deposit or a prepaid rate is taken by the hotel directly, and any refund of it follows the hotel’s own terms; we take it up with them and tell you the outcome in writing.
Complaints and disputes
Tell us first. Write to [email protected] with “Complaint” in the subject and your confirmation number. We acknowledge within one business day and give you an outcome or a status within five business days.
If that does not settle it, the agency of record. Every booking through FlyBest is made through Coastline Travel Advisors: 1-800-448-2374, 12373 Lewis St., Ste. 201, Garden Grove, CA 92840.
If it is still unresolved, the California Attorney General. Sellers of travel in California are overseen by the Department of Justice: oag.ca.gov/travel.
For cancellations or complaints, contact [email protected] or WeChat: lashanghai.
Bookings are made through Coastline Travel Advisors (California Seller of Travel CST 2040360-40, ARC 05582905), 12373 Lewis St., Ste. 201, Garden Grove, CA 92840 · 714-621-1040
