Virtuoso hotel · Africa
Fairmont The Norfolk
Nairobi · Kenya
Fairmont The Norfolk is located in Nairobi, Kenya, a longstanding city hotel that serves as a natural starting point for exploring East Africa. Booking through FlyBest includes Virtuoso benefits such as daily buffet breakfast for two and a food and beverage credit, with additional credit for Suite bookings and longer stays.
Property facts
- Rooms
- 125 rooms
- Suites
- 17 suites
- Floors
- 3 floors
- Quality
- First Class
- Check-in
- 12:00
- Check-out
- 10:00
- Restaurants
- 3 restaurants
- Year built
- 1904
- Public areas renovated
- 2022
Facts are from the hotel's distributor filing and published sources and may be out of date; confirm check-in and check-out with the hotel.
Virtuoso amenities
Virtuoso 2026 reference amenities. Which amenities apply, the rate and the cancellation terms all follow the live rate for the dates you choose.
- Upgrade on arrival, subject to availability
- Daily Buffet breakfast for up to two guests per bedroom, served in the restaurant
- $100 USD equivalent Food & Beverage credit to be utilized during stay (not applicable towards alcoholic beverages, not combinable, not valid on room rate, no cash value if not redeemed in full)
- Bookings in our Suites will receive an additional $100 Food & Beverage credit (for a total of $200 during stay)
- Stays of 7+ nights will receive an additional $200 Food & Beverage credit (for a total of $300 during stay)
- Early Check-In / Late Check-Out, subject to availability
How these benefits work
Fairmont The Norfolk starts with a 100 USD equivalent food and beverage credit per stay, applied to the room account; it does not apply to alcoholic beverages, cannot be combined with other offers, does not apply to the room rate, and has no cash value if unused; Suite bookings add another 100 USD for a total of 200 USD, and stays of seven nights or more add 200 USD more for a total of 300 USD. Daily buffet breakfast is served for up to two guests per bedroom in the restaurant. The upgrade is confirmed on arrival depending on what is unsold that day, and early check-in or late check-out follows the same pattern, requested ahead and confirmed only on the day. These are the Virtuoso reference amenities for 2026, and which of them applies, together with the rate and cancellation terms, follows the live rate for the dates chosen.
Pick your dates and the button carries them into the live rate page; leave them empty and it still works.
Or contact Jay directly: WeChat lashanghai · [email protected]
Harry Thuku Road, P.O. Box 58581, Nairobi, 00200, Kenya
Frequently asked questions
- Which Virtuoso amenities does Fairmont The Norfolk offer through an advisor booking?
- The Virtuoso 2026 directory lists 5 amenities for this hotel: Upgrade on arrival, subject to availability; Daily Buffet breakfast for up to two guests per bedroom, served in the restaurant; Bookings in our Suites will receive an additional $100 Food & Beverage credit (for a total of $200 during stay); Stays of 7+ nights will receive an additional $200 Food & Beverage credit (for a total of $300 during stay); Early Check-In / Late Check-Out, subject to availability. These are the reference amenities from the directory; which of them applies follows the live rate for the dates you choose.
- Is the rate at Fairmont The Norfolk higher when you book through FlyBest?
- No. The live rate comes from the hotel's own inventory; we add no mark-up and charge no service fee. A rate carrying the Virtuoso amenities is normally the same price as the public rate for the same room, though different rate codes can differ in price, breakfast and cancellation terms, so the live rate page is what to go by before you book.
- Is the room upgrade at Fairmont The Norfolk guaranteed?
- No. The directory line reads “Upgrade on arrival, subject to availability”: the hotel arranges it from whatever is unsold that day, so it cannot be locked in beforehand and a particular room type cannot be promised. If the upgrade matters for this trip, say so when you book and we will put the request to the hotel.
- Can the credit at Fairmont The Norfolk be used against the room rate?
- The directory line reads “Bookings in our Suites will receive an additional $100 Food & Beverage credit (for a total of $200 during stay)”. The credit is for on-property spending during the stay and is settled on the room account at check-out; what it covers is confirmed by the hotel at check-in.
- How is breakfast handled at Fairmont The Norfolk?
- The directory line reads “Daily Buffet breakfast for up to two guests per bedroom, served in the restaurant”. Guests or dishes beyond what the line covers are charged by the hotel at its own prices.
About your advisor
FlyBest is the independent advisory of Jay Yan, a Virtuoso travel advisor who works in English and Chinese on hotels, flights and whole itineraries. The amenities on this page are taken from the official Virtuoso directory, and bookings are placed through the advisor channel — no mark-up, no service fee. Questions are welcome at [email protected].
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